The Home Depot and Google Cloud have announced an expansion of their partnership at NRF 2026, introducing new agentic AI tools aimed at improving the retail experience for both homeowners and professional customers. The collaboration leverages Google Cloud’s Gemini models and Gemini Enterprise for Customer Experience (CX) to deliver real-time, expert assistance across multiple platforms.
The new capabilities include enhancements to The Home Depot’s Magic Apron assistant, which now offers conversational recommendations and project expertise for DIYers and professionals. Customers can describe projects in plain language, receiving personalized advice and product suggestions. The integration with Gemini Enterprise for CX adds features such as image upload and visualization, enabling more intuitive guidance through complex home improvement tasks.
A key addition is the localized store experience within Magic Apron. This feature combines The Home Depot’s proprietary knowledge with real-time inventory data, directing customers to specific aisles for products and providing technical guidance on-site. Currently being tested in select stores, the company plans a nationwide rollout in the coming months.
For professional customers, The Home Depot has introduced an AI-powered materials list tool on its pro digital site. Professionals can describe their projects or upload existing product lists; the system then generates comprehensive material lists, including often-overlooked items needed for jobs. This feature was launched in beta in November 2025 and is expanding nationally this month.
In logistics, The Home Depot has implemented route intelligence powered by Gemini and Google Maps Platform to improve last-mile delivery. By analyzing customer-specific data alongside external factors like weather and road conditions, the system predicts potential delivery issues and suggests solutions such as appropriate equipment or crew size.
Customer service is also being updated with conversational AI that operates across SMS, chat, and phone channels. This approach aims to resolve issues more efficiently than traditional menu-driven systems. Next-generation AI voice agents are currently being tested in select stores to allow associates to focus on more complex customer needs.
At its Store Support Center, The Home Depot is deploying Gemini Enterprise to automate business processes such as workflow prediction, marketing copy drafting, and digital design audits. This allows associates to concentrate on strategic initiatives rather than routine tasks.
“The Home Depot has always been about providing excellent customer service,” said Jordan Broggi, EVP Customer Experience and President – Online at The Home Depot. “By building on Google Cloud’s AI solutions, we’re putting ‘Orange Apron’ expertise in the pocket of every customer and creating an AI experience that is personalized, contextual, and available wherever the customer is—whether that’s the home, the jobsite, or in the aisles of our stores.”
“We are entering a new chapter of retail where technology doesn’t just suggest products—it solves problems,” said Jose Gomes, Vice President of Retail & Consumer Packaged Goods at Google Cloud. “The Home Depot is leading in the agentic commerce era, and using AI to deliver real-world value. By integrating Google Cloud’s AI, The Home Depot is ensuring that customer interactions—whether from a pro on a jobsite or a shopper in an aisle—are powered by the most sophisticated intelligence available today.”
The Home Depot operates over 2,300 retail stores across North America with more than 470,000 employees worldwide.
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